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Privacy and Policy

This Privacy Policy was last updated on July 3, 2022.


Thank you for joining MasterChamps. MasterChamp ("MasterChamps", "we", "us") respect your privacy and want you to know how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

When you visit or use the MasterChamp websites, mobile applications, APIs or related services (the "Services"), this Privacy Policy applies unless we link to another policy. The same applies to prospective customers of our business and enterprise products.

In order to provide and improve the Service, we use the data you provide. By using the Services, you agree to the terms of this Privacy Policy. Please do not use the Services if you disagree with this Privacy Policy or any other agreement governing your use of them.


Table of Contents

  1. What data we collect
  2. How we collect data about you
  3. Use of Your Data
  4. How Your Data is Shared
  5. Security
  6. Enforcement of the law, legal requests and duties:
  7. Changes to the terms of this Privacy Policy
  8. Children's Policy
  9. Data Deletion
  10. Contact Us

 

1. What Data We Collect

We collect certain data directly from you, such as information you enter yourself, data about content consumption, and data from third-party platforms that you connect to MasterChamps. Some data is also collected automatically, such as information about your device and what parts of our Service you interact with or spend time on.While using our service, you may be asked to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Shared Content
  • Educational Content Data
  • Student(Champion) Payment Data
  • Tutor(Master) Payment Data
  • Communications and Support
  • Promotion and Surveys

 

2. How we collect data about you

We gather data using tools like cookies, web beacons, and similar tracking technologies. Additionally, we may collect information about how the Service is accessed and used ("Usage Data"). Use Data may include your computer's Internet Protocol address (e.g. IP address), browser type, browser version, browsing patterns, the time and date of your visit, the pages of our Service that you visit, unique device identifiers, and other diagnostic data.

 

3. Use of Your Data

The data will be used for things like providing our Services, communicating with you, troubleshooting issues, safeguarding against fraud and abuse, improving and updating our Services, providing personalised advertisements, and as required by law or necessary for safety and integrity.

  • Assuring that the Service is provided and maintained
  • We will notify you of any changes to our service
  • Providing you with the ability to interact with our Services when you choose to do so
  • Customer service and support
  • Analyze or gather valuable information for purposes of improving the Service
  • The detection, prevention, and resolution of technical issues
  • Facilitate participation in educational programs, provide completion certificates, display customized content, and facilitate communication with other users by administering the Services;
  • Process payments for instructors and third parties;
  • Answer your requests and orders for educational materials, products, services, information, or features;
  • Managing your account and account preferences;
  • Obtain feedback from users;
  • Product development, services, market research, and promotions;
  • Promote Subscription Plan packages to potential customers;
  • Connecting your data to additional data with the help of third-party data providers and/or using analytics service providers to analyze the data;
  • Identify unique users across devices;
  • Tailor advertisements across devices;
  • Analyze trends and traffic, track purchases, and track usage data;
  • Advertise the Services on third-party websites and applications

4. How Your Data is Shared

MasterChamps may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • For the protection and defense of MasterChamps's rights and property
  • For the purpose of preventing or investigating possible wrongdoing in connection with the Service
  • For the protection of the personal safety or the public
  • Liability protection
  • We share certain information about you with instructors, students, companies performing services for us, MasterChamps affiliates, our business partners, analytics and data enrichment providers, your social media providers, and companies helping us run promotions and surveys.
  • To be used for advertising 

 

5. Security

Security measures are taken by MasterChamps to protect data. MasterChamps has implemented security measures to prevent data loss, to protect data integrity, and to control access to data. Your personal data is only accessible to authorized employees of MasterChamps and to authorized employees of our Third Party service providers. In addition to MasterChamps's Privacy Notice, all third-party service providers must ensure that any of their employees with access to your personal data adheres to MasterChamps's Nondisclosure Agreement. Furthermore, MasterChamps has established contracts with third-party service providers that act as data processors on MasterChamps' behalf, to ensure that the level of security required in your jurisdiction is in place, and that your personal data is only used as instructed by MasterChamps.

6.Enforcement of the law, legal requests and duties:

In the case of MasterChamps, we may disclose or otherwise give others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant, or otherwise in compliance with applicable laws, with or without your consent.

 

7. Updates & Contact Information

Privacy Policy updates may be made from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Our Service will notify you via email or a prominent notice prior to any changes taking effect and we will update its "effective date" accordingly.It is recommended that you review this Privacy Policy periodically for any changes. The Privacy Policy is effective when it is posted on this page.

 

8. Children’s Policy

Our Service does not address anyone under the age of 15 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 15. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

9. Data Deletion

This document sets out our policy for responding to requests for deletion of data under data protection law. This document explains the rights of the data subject in relation to data deletion and the responsibilities of MasterChamps in responding with such a request.

An individual has the right to erasure, also known as ‘the right to be forgotten’. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.


As stipulated in data protection law, individuals have a right to have personal data erased and to prevent processing in specific circumstances:

MasterChamps stores data about individuals in order to create an account for our customer on our platform. We store the first name , last name (if provided) , e-mail address , language (if provided) , country (if provided) , time zone (if provided),  child’s name/age, and entity (if provided), which is stored on our secure servers  for a period of use of this account in our platform. This data is stored and used in accordance with our Privacy Policy

If consent is provided, personal data may be stored in our CRM system for the purposes of contacting you regarding MasterChamps news, students follow-up, products and promotions.


If you have purchased a subscription on MasterChamps. MasterChamps acts as data controller. In this case, we will delete the user account upon request (via email to hello@masterchamps.com), upon closure of your account, or after three years. If an organization purchases access to MasterChamps, MasterChamps acts as the data processor and the customer acts as data controller. In this case, it is the responsibility of the customer, as data controller, to ensure that data is not held longer than necessary for the purposes for which it is intended.


A user of the MasterChamps Account, acting on behalf of their organization, can delete data from their account whenever they wish. This data is deleted from the system immediately and cannot be recovered by any users or MasterChamps employees after this point. Data which has been deleted or otherwise destroyed can not be recovered at any time. Sufficient warning is given to the account administrator before data is permanently deleted.

Data may still remain in the systems back-up files, which will be deleted periodically.


Information may be deleted from our CRM upon request to hello@masterchamps.com. We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline..


10. Contact Us

Please feel free to contact us at hello@masterchamps.com if you have any questions.